Billing & pricing

Plans

Every project has a plan. The plan decides how many environments and instances the project may run, how many people the namespace includes, and which features the project gets.

Essential, Pro and Premium all include:

• automated deployments;
• backup and restore automation;
• advanced monitoring and alerts.

Pro and Premium also come with priority support, and can add the White Label add-on.

Free gives you Git integration, SSL certificates and basic monitoring.

Pay monthly or annually. A year costs ten months: two months are free.

The Free plan

Free is for trying CloudWady: one production instance, for one person. You can have one Free project per account. CloudWady reviews a Free project before it goes live.

What a project costs

A plan's price has two parts:

• A project fee, for every project on that plan.
• A users fee, charged once per namespace, however many projects it has. The namespace pays the users fee of its highest plan.

So a second project on the same plan adds only its project fee. Add-ons, such as extra seats and White Label, come on top.

A project's plan

This page shows four things:

• the project's Current Plan: the plan, its period and its price;
• the billing rhythm, with a button to switch between monthly and annual;
• the Current billing installment, with one line per charge: the project, the users, each add-on;
• the Billing history of past installments.

A new rhythm applies from the next installment.

Change a plan

1. On the project's Pricing & Plans, click Change Plan.
2. Pick a plan card, monthly or annual, and click Confirm Change.
3. Choose when the new plan starts:
   • Start now applies it today. The current installment is prorated from today.
   • Start next billing period keeps the current plan until its period ends; the dialog shows both dates.
4. Click Confirm Selection.

Seats

Seats belong to the namespace. A namespace has as many seats as its highest plan includes, plus any extra seats you buy. Plans don't add up: a Pro project and an Essential project give five seats, not eight. A namespace with no project yet has one seat, so its founder can get in and pick a plan.

Every active member of the namespace uses one seat. Members who only inherit access from a parent namespace don't use a seat there. Team & Access shows each namespace's seats in use next to its name.

Extra seats

Extra seats cost €4.99 per seat per month, on the monthly and the annual rhythm alike. Buy them with Add seats, either on the namespace's row in Team & Access or in Billing & Plans Add-ons. Change the number, or end the subscription, from the namespace's row in Team & Access.

New seats work at once. Their first charge comes on your next installment, so the current one doesn't include them.

• End them before that next installment starts, and they are never billed.
• End them later, and they stop at the end of the current installment. That installment is billed in full.

If members still use those seats when the subscription would end, it keeps running and keeps being billed until enough members are deactivated.

White Label

White Label costs €49.99 per month, once per namespace. It needs at least one Pro or Premium project in the namespace. It adds:

• your own title, colors, logo and favicon on the pages your customers see;
• custom URLs on apps: the app's URLs tab and Add Custom URL;
• your own DNS providers under Integrations Domains;
• the Overrides section;
• client namespaces, for agencies.

To add it, open a Pro or Premium project's Pricing & Plans and use its White Label card, or go to Billing & Plans Add-ons. Once it is active, Configure Branding takes you to the branding settings.

White Label ends by itself when the namespace has no Pro or Premium project left. To end it otherwise, contact support.

Billing installments

Your namespace is billed in installments, one per billing period. While a period runs, its installment adds up everything you use: each project's fee, the users fee, and your add-ons.

The Billing tab shows a month's installments, namespace by namespace. Pick the month with Year and Month. Open a namespace to see each installment's period, rhythm, state, discount and total.

Invoices are addressed to your namespace, with the details you gave when you created it. Questions about an invoice go to support.